Your use of this Website (the “Site”) constitutes Acceptance of the following conditions of use:
(The terms “We” and “Us” refer to Let’s Play Languages Ltd. The terms “You” and “Your” refer to the customer and/or Website user.)
All images and material displayed on this Site (the “Material”) are the copyright of Let’s Play Languages Ltd.
No Material may be downloaded, uploaded, copied, reproduced, sold, republished, posted, distributed, transmitted and/or otherwise dealt in or with, without the prior written permission of Let’s Play Languages Ltd. This term does not apply to customers wishing to make limited use of such Material for personal, non-commercial, home use for the purpose of personal reference. In such instances, Material may be downloaded onto any single computer or printed on hard copy, provided that all copyright and other similar notices remain intact and are adhered to.
Under no circumstances will Let’s Play Languages Ltd. accept liability for any damages arising through, or in connection with, the use of this Site or any given information, content, products or other Materials within. We cannot guarantee that this Site will function without error or interruption at any time, nor can We be sure that the Site is free from viruses or related defects.
We aim to provide accurate and detailed descriptions of all products on this Site, however please be aware that images and descriptions given on this Site should only be used as a guide. Occasionally an alternative edition of a product may be supplied and this may have differences including, but not limited to, alternative packaging or binding. Colours portrayed in images may vary due to photographic misrepresentations arising from varying lighting conditions.
You can assume that any product having a price of £0.00 is currently being added to the catalogue and is unavailable for purchase until a price is displayed unless clearly indicated that this is a promotional item.
Please contact Us before making a purchase if this would affect Your decision to purchase a product.
We reserve the right to change product descriptions at any time without notice.
The total cost of Your order will be stipulated at the time You make payment and Your order is confirmed. We reserve the right to make changes to Our prices at any time without notice. You are responsible for checking the cost of Your order before making payment. International customers will be responsible for any applicable import taxes and duties payable on receipt of the parcel in Their country.
Delivery of Goods
We aim to deliver Your order within 3-5 working days following dispatch (domestic orders only), however this is not guaranteed. International customers should check with us by email for an idea of timescale. We will endeavour to dispatch orders of in-stock products within 24hrs of receipt of the order. We will not be responsible if an item that is marked as “in stock” is subsequently found to be out of stock. Please always allow 28 days for delivery.
Regrettably, in some instances the items that You have ordered may have become unavailable and We reserve the right to cancel Your order. You will always be contacted in such circumstances and given a full refund or offered an alternative product.
Packages may sometimes require a signature on receipt . You shall become wholly responsible for the goods once they have been accepted.
As packages may be too large to go through your letterbox and / or require a signature, you should ensure that you do not order at times when you are not around to receive the order or collect it from the post office within a few days. This includes periods of holidays.
If You are out, the postal worker should normally leave a card to inform You that they tried to deliver Your parcel. Should You fail to collect an item that is being held for You at Your local Royal Mail depot, it will normally be returned to Us. Should You wish for us to resend the parcel, additional postage costs may be charged for this. If this is the case,You shall be informed of the exact cost which You must agree to pay before any charges are made and the parcel is re-sent. If You do not wish to pay to have Your order resent, You will be eligable for a refund of the goods (if within 14 days of first dispatch) or a credit note to the value of Your order, excluding P&P costs. If a charge is made to Us for the return carriage of Your order due to You supplying an incomplete address or failing to arrange collection of Your order, this charge will be deducted from Your refund.
Lost / delayed items
You are wholy responsible for ensuring that You supply Us with a correct delivery address, including full postal code where necessary. Failure to do so may result in delay or non-delivery of your item(s), for which We will have no responsibility.
Should Your order become lost / delayed in the post, We shall hold no responsibility. We always obtain proof of posting and will endeavour to claim from Royal Mail compensation to reimburse You for the value of the missing goods or to replace Your order. Please be aware that Royal Mail will not declare items as lost until 15 working days have passed and We cannot act until this time has passed.
You must contact us at Your earliest opportunity if You suspect that Your order is lost and no later than 20 days from the date of dispatch of Your order. We regret that we cannot investigate loss of Your order more than 1 month after dispatch.
We will not be liable for delays arising from Forces Majeures or any other unforeseen circumstances including industrial action.
Failure to gain authorisation may prevent us from correctly processing your refund / exchange.
Returning Faulty / Damaged Products
To return a faulty item, customers should contact our customer services department immediately (but in any case no later than 7 days following receipt). An advisor will contact customers with full details on how to return Their item(s) to Us.
Your postage costs will be reimbursed by Us. Faulty items will be replaced with the same title or a refund back to the credit card if the title is no longer available.
Please note that Our returns policy is only valid if goods are received by us within 14 days from receipt of goods. All returned goods will be inspected by Us and should we find there to be no problem with them, they shall be returned to You and an additional charge made to your card to cover postage costs.
Returning Unwanted Products
Customers may return most unopened items (please see below for exclusions) within 14 days of receipt it for a full refund or exchange (excluding P&P), providing it is returned as sold, unused and in original packaging. You must contact Us within 7 days of receipt of Your order to request a return and you then have a further 7 days to return Your item to us.
An advisor will contact customers with full details on how to return item(s) to Us.
We will refund credit/debit cards once we have received and processed the item (please allow up to 14 days).
We regret that we cannot accept returns of photocopiable resources if unsuitable.
Please note that we can only refund delivery costs if the return is a result of our error, otherwise You are responsible for the return postage costs. You are also responsible for ensuring that the item is returned to us safely and undamaged. We recommend that you receive proof of posting from the Post Office (available free of charge) as we cannot be held responsible for non-delivery of returned goods. If products are received by us in an unsatisfactory condition, they shall be returned to you and a charge made to cover additional postage costs. Please note that we can only refund delivery costs if the return is a result of our error, otherwise You are responsible for the return postage costs. You are also responsible for ensuring that the item is returned to us safely and undamaged. We recommend that you receive proof of posting from the Post Office (available free of charge) as we cannot be held responsible for non-delivery of returned goods. If products are received by us in an unsatisfactory condition, they shall be returned to you and a charge made to cover additional postage costs.
International Returns: It is essential that you make a note on the packet’s customs note that the product contained within is an item you are returning to the UK. Failure to do so will mean that we may have to pay customs duty and this will be deducted from your refund, regardless of whether or not the item was faulty.
All returns must be authorised. Failure to gain authorisation may prevent us from correctly processing your refund / exchange.
UK Schools and approved local authority establishments may place their orders online and request to be invoiced. An invoice will be sent with your delivery and MUST be paid in full within 30 days of receipt of all goods. Failure to pay on time may result in interest charges and legal action. Teachers / other staff members that order on behalf of their school / establishment are responsible for ensuring that they have authorisation from their school to order on their behalf. Should the school / establishment refuse to pay for an order placed online by a named member of staff, then that staff member will be personally liable for making payment.
Free Delivery Promotion
Unless otherwise indicated, free delivery only applies to UK mainland orders and is subject to a minimum spend of £200 in a single transaction. Should you qualify for free delivery and then later return goods so that your revised order value is below the minimum qualifying spend, a charge will be made for outward delivery based on the non-promotional rate. This will be made clear when authorising your return.
If You have been issued with a coupon code, please note that discount can only be given if You enter the code correctly when requested to do so during the checkout process. We regret that discounts cannot be given in retrospect so please check your order before proceding to pay. The discount is automatically deducted from the total cost of Your order, will only apply to items included in the promotion and does not include P&P. The exact value of Your discount will be displayed in Your “basket”. Unless stated otherwise, coupon codes can only be used once per person per promotion.
We welcome Your views our products and encourage You to submit Reviews to Us. Any Review that is submitted to Us is done so on the understanding that such Material becomes the property of Let’s Play Languages Ltd and We reserve the right to decide whether or not to display and/or edit any submitted Reviews. No Royalties can be given in respect of such Reviews. In submitting Reviews You are agreeing to these terms and conditions.
By accessing this Site, You are agreeing to these Terms and Conditions. If You do not wish to adhere to them, please terminate Your use of this Site immediately.